Privacy Policy

1. Introduction

HEPTHEX ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hepthex.com or contact us for services.

2. Information We Collect

We may collect personal information you voluntarily provide to us, including:

• Contact Information: name, email address, phone number, company name
• Communication Data: messages, inquiries, and chat conversations
• Usage Data: IP address, browser type, pages visited, time spent on site
• Technical Data: device identifiers, cookies, and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide customer support
• Deliver our web and app development services
• Send service-related communications and OTP codes
• Improve our website and services through analytics
• Send newsletters (only with your explicit consent)
• Comply with legal obligations

4. OTP Authentication

When you use our live chat system, we send a one-time password (OTP) to your email address to verify your identity. This OTP expires within 10 minutes and is used solely for authentication purposes.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers who assist in operating our website (hosting, email delivery)
• Legal authorities when required by law

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Passwords are hashed using industry-standard bcrypt. OTPs are stored temporarily and automatically cleared upon use or expiry.

7. Cookies

We use essential session cookies to maintain your login state. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect website functionality.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at connect@hepthex.com.

9. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Chat messages are retained for up to 2 years to provide continuity of service.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:
HEPTHEX
Tamil Nadu, India
Email: connect@hepthex.com